This policy sets out how Hampden Cars Ltd. uses and protects any information that you give to Hampden Cars Ltd. when using our booking service, Apps, website or other services we provide.
We are committed to the safeguarding of your information and respect your privacy. Accordingly we do not sell, rent or loan any information regarding our customers to any third party except when this is necessary to provide you with our service. In such cases any data shared is protected by the policies and regulations explained in this document.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/06/2018.
The 'General Data Protection Regulation' (GDPR) came into effect on 25th May 2018 and applies to any organisation who stores or processes personal data of EU residents. It updates and replaces the 1995 European Data Protection Directive.
The aim of the regulations are to give consumers greater control over their personal data. This is partly to be achieved by the threat of fines of up to 20 million euros or 4% of turnover. In addition, consumers will have better and clear rights to access the data companies hold on them and have it corrected or removed where appropriate.
When you use Hampden Cars, we will store your personal information on our computer system. This allows us to find the best car for you, update you on its progress, run our Apps and website and issue you with a receipt / invoice for your journey. As such, Hampden Cars Ltd. is a "data controller" and "data processor"' and you as our customer are a "data subject". You may also be acting as a "data controller" if you are a subcontractor or if you are booking on behalf of someone else. As a data controller, you may need to take steps yourself in order to comply with GDPR requirements.
We may collect and process the following information:
Name, contact information (including mobile number and email address)
Any data entered on our app or website
Recording of any telephone call (used for training and customer service purposes)
What we do with the information we gather:
We use the above information to provide you with our Private Hire / Taxi services
We will use the information to keep you updated on the progress of your bookings
We may contact you periodically to inform you of new products & services
Here is how Hampden Cars Ltd. Are working to keep your data safe and comply with the GDPR:
Keeping an inventory of all the personal data we store and ensuring we only collect data that is required to operate our business.
Regularly reviewing our Data Protection Policies and ensuring appropriate training is provided to employees.
Keeping staff up to date with our procedures and regulations so that everyone knows how to protect your data and what to do in the unlikely event of a data breach.
Using encrypted "HTTPS" connections to our web servers and smartphone apps.
Running regular security scans on our network.
Daily virus scans of all computers with up to date anti-virus software.
The GDPR has extended consumers right of access to their data, as well as the removal / deletion of records where they are no longer needed. There are however some legal limitations placed on us that could limit our ability to comply with your request. These include our requirement as a Licenced Booking Office that we store records or our obligation as a company to store financial records for 6 years from the end of the last company financial year they relate to.
If you have any questions please use our Contact Us page.
The above information is based on the the ICO (Information Office) recommended 12 steps to prepare for the GDPR:
You should make sure that decision makers and key people in your organisation are aware that the law is changing to the GDPR. They need to appreciate the impact this is likely to have.
2. Information you hold:
You should document what personal data you hold, where it came from and who you share it with. You may need to organise an information audit.
3. Communicating privacy information:
You should review your current privacy notices and put a plan in place for making any necessary changes in time for GDPR implementation.
4. Individuals' rights:
You should check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format.
5. Subject access requests:
You should update your procedures and plan how you will handle requests within the new timescales and provide any additional information.
6. Lawful basis for processing personal data:
You should identify the lawful basis for your processing activity in the GDPR, document it and update your privacy notice to explain it.
You should review how you seek, record and manage consent and whether you need to make any changes. Refresh existing consents now if they don't meet the GDPR standard.
You should start thinking now about whether you need to put systems in place to verify individuals' ages and to obtain parental or guardian consent for any data processing activity.
9. Data breaches:
You should make sure you have the right procedures in place to detect, report and investigate a personal data breach.
10. Data Protection by Design and Data Protection Impact Assessments:
You should familiarise yourself now with the ICO's code of practice on Privacy Impact Assessments as well as the latest guidance from the Article 29 Working Party, and work out how and when to implement them in your organisation.
11. Data Protection Officers:
You should designate someone to take responsibility for data protection compliance and assess where this role will sit within your organisation's structure and governance arrangements. You should consider whether you are required to formally designate a Data Protection Officer.
If your organisation operates in more than one EU member state (ie you carry out cross-border processing), you should determine your lead data protection supervisory authority. Article 29 Working Party guidelines will help you do this.